Last Updated: 01/07/25
These Terms & Conditions (“Terms”) govern the use of the website www.MoveMy.UK (https://movemy.uk/) (the “Website”) and the services provided by Move My Move Your LTD, trading as MoveMy.UK.
Company Number: 16609003
Registered Office: Pegasus Business Park, Regus, Nottingham East Midlands Airport, Herald Way, Derby, DE74 2TZ
By submitting a quote request, making a payment, or using the platform, you (“Customer”, “you”, or “your”) agree to be bound by these Terms.
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1. PLATFORM & SERVICES
MoveMy.UK operates as an online platform where customers can share transport requirements with a wide network of independent transport professionals who may have available space in their vehicles.
The platform does not carry out transport or delivery services. All transport work is completed by independent transport providers (“Drivers” or “Carriers”).
This approach allows customers to benefit from lower transport rates, as drivers can fill unused space on existing routes — providing savings for customers and additional income for drivers.
The platform can be used to request quotes for any type of transport, including vehicles, machinery, pallets, household goods, antiques, construction materials, boxed items, and more.
If none of the listed categories fit your item, simply select “Other” and a member of the support team may contact you for clarification.
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2. FEES & PAYMENTS
A small, non-refundable listing fee is charged to cover the time and costs involved in sourcing quotes and connecting customers with suitable drivers.
Current fees:
• £4.99 – Vehicles, machinery, pallets, and other large items
• £2.99 – Household items, antiques, and boxed goods
Once a request is submitted, customer details are shared with relevant transport providers who will contact the customer directly with their all-inclusive quotes and availability.
All communication, negotiation, and payments are handled directly between the customer and the chosen driver.
The listing fee is non-refundable, as it covers the process of sourcing and forwarding the transport request to multiple independent providers.
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3. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that all information provided in the quote request is accurate and complete.
Customers must carry out their own checks, due diligence, and verification on any transport provider they choose to work with. This includes confirming insurance, licensing, and reliability before booking or making payment.
All items must be safe, suitable, and legally permissible for transport. Appropriate arrangements must be made for collection and delivery, including providing access, keys, or documents where required.
Email Visibility Notice:
When submitting a transport request, the email address provided may be visible to transport providers through the website.
It is strongly recommended to use a secondary or dedicated email address to protect privacy and manage communications effectively.
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4. QUOTES & RESPONSE TIMES
Transport leads are typically listed on the same day they are received.
Most customers receive quotes within 24 hours.
Quotes are sent directly to the email address provided in the request form. Transport providers are instructed to include their all-inclusive price and availability so customers can choose the most suitable provider.
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5. LIABILITY
MoveMy.UK does not own or operate any transport vehicles and is not involved in the performance of transport services.
MoveMy.UK is not liable for any loss, damage, delay, or disputes arising from agreements made between customers and independent transport providers.
Any claims, disputes, or issues regarding transport must be resolved directly with the chosen provider.
No guarantees are made regarding the quality, reliability, or suitability of any third-party provider. Customers engage transport providers entirely at their own risk.
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6. DATA PROTECTION & PRIVACY
Personal data is processed in accordance with UK GDPR and applicable data protection laws.
Customer details are used only for the purpose of providing quotes and connecting customers with transport providers.
All customer data is deleted within 48 hours after a quote or job lead is no longer active.
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7. GENERAL
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
The Terms may be updated or amended at any time. The latest version will always be available on the website.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
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COMPANY INFORMATION
Move My Move Your LTD
Trading as: MoveMy.UK
Company Number: 16609003
Registered Office: Pegasus Business Park, Regus, Nottingham East Midlands Airport, Herald Way, Derby, DE74 2TZ